Working For Us

Donor Contact Centre Advisor

Band 2

Main area
Administration and Contact Centre Support
Band 2
Part time 20 hours per week
Job ref
Welsh Blood Service
Talbot Green
£16,523 to £17,954 per annum pro rata
25/02/2018 23:59

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

Velindre NHS Trust reserve the right to close this vacancy early if a large number of applications are received. Therefore, we encourage early applications. If you are successful and short listed for interview you will be contacted by E-MAIL using the address with which you registered. Therefore, please ensure you check your email account regularly.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email, this will come from the Recruitment email address

By submitting your application, you are giving your permission to the following:

  • Receiving your conditional appointment letter via email, which will contain personal information, e.g. your name, address, job details, salary scale
  • Some elements of your Electronic Staff Record transferring to other workforce systems in order to support and manage your recruitment and employment within the Organisation
  • Recruitment checking your Professional Registration online, where applicable

**** Important Information Regarding This Position****

This position is offered Part Time (20 hours per week) on a shift/rota basis.
During the initial training period (2 to 3 months), shifts will be 4pm to 8pm Monday to Friday with Saturday shifts on a rotation basis.
Upon completion of the initial training period, some morning and afternoon shifts may be included in shift allocation (if desired and subject to the requirements of the service)

About the Service:

In May 2016, the Welsh Blood Service took full responsibility for the collection, testing, processing and distribution of donated blood stocks within the Welsh borders. Blood donated in Wales now directly supports Welsh hospitals and patients.

To support this important expansion, the Welsh Blood Service, part of the Velindre NHS Trust, created a modern Donor Contact Centre at its Talbot Green Head Quarters.

About the Role:

As a DCCA (Donor Contact Centre Advisor), you will be the key point of contact for our most important resource, our donors. The role will involve communicating with our donors with regards to attendance at clinics, eligibility to donate and resolving general queries and concerns.

Your productivity, passion and personality will have a direct influence the level of the Welsh blood stocks and our ability to save lives.

We offer our Donors a variety of ways of contacting us so it is important that you can communicate accurately both verbally and in writing. Much of our contact is currently via phone and email, but it is likely that the DCC will expand its communication methods to include SMS, Webchat and Social Media so the ability to multitask and adapt to different communication methods is essential. In addition to handling donor contacts, there will be an element of administrative duties.

DCC Advisors roles are available on Part Time basis, with shifts varying between the hours of 8am and 8pm Monday to Friday and Saturday 9am to 1am. Shifts are allocated based on service requirements and, while notice of shift patterns will be given, it should be noted that there will be a strong emphasis on evening shifts. For this reason, applications are only required from applicants with the flexibility to cover any evening shift and the desire to work a at least high proportion of these evening shifts.

We believe this is an exciting opportunity, working in a modern vibrant contact centre making the journey of Welsh blood donors a truly memorable experience and helping save lives in Wales.

Interviews for this position are planned from the 12th to the 15th March 2018

The ability to speak Welsh is desirable for this post

Closing date: 25th February 2018

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Apply online now

Further details / informal visits contact

Donor Contact Centre Team Leaders:
Alison Lewis, Nicky Thomas, Rhian Roberts & Ashley Bounds
Tel: 0800 252266 Select language option, then Option 1